Smart Building management reinforces real estate company stature
The customer is a leader in Real Estate Management overlooking nearly 3,500 building/properties spanning over a billion of square feet, across Australia and New Zealand. Their prime objective is to efficiently manage multiple commercial and residential real estate projects they undertake using a single tool. To achieve this, their business model necessitates a simple and easy to use platform working across all locations integrating the tenants and vendors and staff to enable productive facility management.
The iViva Facility Services Management System (FSMS) is the software-based ‘central nervous system’ of the property, connecting all assets, infrastructure services with the facility management team and external contractors and service providers. The system provides Property and Facilities Managers with access to the application from mobile devices, ensuring anytime anywhere access over the internet. The simple and intuitive UI eliminates the need for users to access multiple systems to carry out routine activities and improves user productivity, bringing significant savings on training time and cost.
The FSMS delivers a better end-user experience in maintenance and tenant services through a tenant / vendor portal. The company extends the functionality of iViva applications such as Tenant Works Request and Contact Centre to tenants as an additional revenue generating service offering. This allows tenants to log service requests and track progress whilst enabling contractors to view, manage and update the status of assigned jobs. The result is better customer service with better transparency. Performance indicators are closely interlinked to each application, tracking accountability and response time as vendor evaluation criteria.
The solution optimises asset usage with timely maintenance, minimising business disruption and cost impact. The solution supports properties with dedicated On-site Maintenance Teams and those managed from central locations either with or without dedicated FM resources with equal efficiency, by mapping varying workflows to bring higher productivity and cost savings.
With iViva being adopted across all their key properties, the company is able to track and monitor multiple contracts on a single tool. One of the key requirements of the customer was to integrate Contracts module with their existing Finance tools, for accurate and timely information sharing and analysis. iViva was able to successfully comply to this requirement and share actual and budgetary information with regard to vendor and tenant contracts for smoother accrual process between the two systems.
iViva has proven its ability to scale and grow with the company while being a strategic business driver for this multi-award winning real estate giant. The company is making plans to boost the value of the solution by incorporating further enhancements aligned with their future business goals. They have successfully transformed these operational management enhancements into a sustainable competitive advantage that continues to strengthen their brand as a reliable service provider in Real Estate Management.
Real Estate Portfolio Management
The customer wanted a simple yet scalable tool that can bring multiple properties on to a unified Facility Management solution that can improve their asset utilization and improve operational productivity.
- On-time service and maintenance of building services and infrastructure, eliminating costly down time and improve performance.
- One common tool working across all business locations saves staff training time and costs.
- Ability to manage all systems and processes using any devise, anytime, from anywhere.
- Track and monitor vendor service performance against KPIs and SLAs, vis-a-vis Financial system integration.
- Improve tenant and vendor service experience through FM Services Portal for better transparency and improved customer service.
- Asset Management
- Inventory Management
- Maintenance Management - Work Request, Work Order, Check List
- Purchase Order creation & tracking
- Contract Management
- Integrated Facilities& Building Management
- Property Management
- FM Services Help Desk