A Smart City that delivers a star-class service experience
A major real estate company built and operates this ultra-modern urban development project with nearly 6 million sq. meters of space, housing multiple service providers, vendors and occupants. Comprising of the best in class infrastructure facilities, this modern city hosts the full range of amenities from hotels, shopping malls, clubhouses to multi-storied corporate buildings and schools. Being the Middle East’s largest mixed-use development project, the City is synonymous with the unparalleled five star experience it promises for its tenants and guests.
With this objective, the City management required a singular tool for their Facilities Management team to manage the entire life cycle of assets and amenities located on multiple sites.
Eutech delivered a total Integrated Facilities Management solution covering all facilities managed and operated by the City operator. The iVivaCloud solution included a state-of-the-art Command and Control Centre, capable of overseeing all infrastructure managed by the operator on a single Intelligent Building Management Solution (IBMS). The solution customised to meet the City developer’s requirements successfully integrates buildings, facilities, traffic, and all other utility features such as the District Cooling Plant, irrigation and sewage – to ensure smooth operations of the fully-fledged city. Another key component in the iVivaCloud solution is a Services Help Desk at the disposal of building tenants, connecting them to the Facility O&M team – and they in turn to the facilities, infrastructure and equipment – for prompt service delivery reinforcing the City’s brand image.
With the iVivaCloud Smart City Solution, this uber-modern city is able to bring a new dimension to the service experience they envisioned for their clientele. The system provides agility the city management needs to manage such a vast operation with confidence and deliver on its promise of a convenient living and working space. Eutech takes pride in successfully enabling the operator of this future-ready Smart City to concentrate their focus on what they do best – manage and operate a fully integrated mega city designed to provide a star class service experience in urban living.
Mixed-use real estate project
The city management with the objective of creating the world’s finest urban living experience wanted a future-ready Smart City solution that brings the entire city infrastructure under a unified operational FM umbrella for efficient and smooth operations.
- Efficient and coordinated management of entire life cycle of assets and facilities, resulting in major cut down in OPEX while achieving long-term sustainability.
- Strategic interconnectivity of different ELV systems located at different sites on to a single platform, to monitor and efficiently manage resource usage.
- An ultramodern Command Centre, which brings all systems and processes onto a single customised Dashboard for informed decision making.
- Improved service experience for tenants and customers, with the help of integrated utilities management and Help Desk / Concierge service.
- Integrated Facilities and Buildings Management
- Asset Management
- Maintenance Management
- Concierge & Services Help Desk
- Energy Management
- Command and Control Centre